**Return Policy for Betterlink Tours**
1. Accommodation:
– **Local Clients:** Local clients may cancel their accommodation reservation up to [X] days prior to the check-in date without any penalty. Cancellations made within [X] days of the check-in date will be subject to a cancellation fee of [X]% of the total reservation cost.
– **International Clients:** International clients may cancel their accommodation reservation up to [Y] days prior to the check-in date without any penalty. Cancellations made within [Y] days of the check-in date will be subject to a cancellation fee of [Y]% of the total reservation cost.
2. Transport:
– **Local and International Clients:** Transport bookings are non-refundable. However, clients may request a rescheduling of their transport services up to [Z] hours before the scheduled departure time, subject to availability.
3. Merchandise:
– **Local and International Clients:** Merchandise purchases may be returned within [A] days of the purchase date if the items are unused and in their original condition. A full refund will be issued for returned merchandise, excluding any shipping charges incurred.
General Policies:
– All cancellation requests must be submitted in writing via email or through our online platform.
– Refunds will be processed within [B] business days from the date of cancellation approval.
– Betterlink Tours reserves the right to modify or update this return policy at any time without prior notice.
**Note:** In cases of force majeure events or circumstances beyond the control of [Kenyan Tour Company Name], such as natural disasters or government-imposed travel restrictions, special consideration may be given to clients regarding cancellations and refunds.
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This return policy aims to strike a balance between accommodating the needs of both local and international clients while also protecting the interests of the tour company. It provides clarity and transparency regarding cancellation fees, refund procedures, and merchandise returns, fostering trust and confidence among clients.
